We keep things simple at spreadex-casino-ie.com: one contact channel, clear expectations, and a commitment to replying within a reasonable time. If you have a question about our reviews, a correction to suggest, or a general editorial enquiry, the best - and only - way to reach us is by email.
Before writing in, it is worth noting what we are: an independent review and information site covering casino and betting products available to players in Ireland. We do not operate a casino, take bets, manage accounts, or process payments. If your query relates to a balance, a transaction, or an account on any platform we have reviewed, you will need to contact that operator directly through their own support channels.
One Channel: Email
All correspondence goes to [email protected]. We use a single address deliberately - it keeps messages in one place and ensures nothing slips through the gaps that sometimes appear when multiple contact forms or inboxes are involved.
When you write to us, please include enough context for us to understand your query without needing to go back and forth. If you are flagging a factual error in a review, quote the page URL and the specific passage. If you are asking about editorial policy, a brief description of your concern is usually enough. Clear emails tend to get faster, more useful replies.
How We Triage Messages
Incoming emails are read by a member of the editorial team, not filtered by an automated system. Messages are sorted by type: factual corrections and legal notices are treated as high priority; general enquiries and partnership approaches are reviewed in order of arrival. We do not operate a ticketing queue with case numbers - replies come directly from the team.
We do not respond to bulk outreach, unsolicited link requests, or messages that appear to have been sent to dozens of sites simultaneously. If your email is clearly templated and not addressed to us specifically, it is unlikely to receive a reply.
Turnaround in Plain Language
For most queries, you can expect a reply within three to five working days. During periods of high volume - around major sporting events or regulatory updates - that window may extend slightly, but we aim to acknowledge every genuine enquiry within one working week.
We do not offer live chat, a phone line, or social media support. Email is the only channel we monitor consistently, and it is the only one where we can guarantee a considered response.
Escalation Limits
If you feel your initial query was not addressed adequately, you are welcome to reply to the same thread with additional detail. We will review it again. We are not, however, in a position to mediate disputes between players and operators, issue refunds, or intervene in account decisions made by third-party platforms.
Privacy When You Write to Us
Any personal information you include in an email - your name, address, or details about your gambling activity - is handled in line with our Privacy Policy. We do not sell contact details or share correspondence with third parties except where required by law. We retain emails only for as long as necessary to resolve your query and meet any legal obligations.